Privacy policy

What we collect

When you contact us or fill out a form, we may collect basic information such as your name, phone number, email address, property ZIP code, project address, and details about the kind of work you are planning. This can include whether you are looking for a new build, a home addition, structural work, or a major renovation. We may also collect the best time to reach you and your language preference so we can communicate more clearly.

We may receive technical information when you use our website, such as your IP address, browser type, device type, pages visited, and general location based on your internet connection. This helps us keep the site working, understand which pages are useful, and improve the matching experience. We may also use cookies or similar tools for site performance, basic analytics, and form functionality.

We do not need highly sensitive personal data to match you with contractors. Please do not send immigration documents, passport numbers, driver's license numbers, bank account information, credit card numbers, or Social Security numbers through our forms or messages. If a contractor later needs certain documents for permits, contracts, or financing, ask why they need them and verify that you are dealing directly with a licensed, bonded, and insured professional before sharing anything.

• Contact details, such as name, phone, and email
• Project details, such as project type, address, timeline, and budget range if you choose to share it
• Communication preferences, including preferred language
• Website usage data, such as browser, device, IP address, and pages visited

How we use your information

We use your information to respond to your request and try to connect you with contractors who may be a fit for your project. Mainstay Builders is a matching service only. We are not a contractor, and we do not perform construction work, provide engineering advice, give legal advice, or guarantee that any contractor is right for your project. Our role is to help you get connected so you can review options and choose your own licensed, bonded, and insured professional.

We may use the information you provide to contact you by phone, text, or email about your request, confirm project details, and let you know when a contractor may be available. We may also use your information to improve our forms, customer support, website performance, and internal recordkeeping. If we notice incomplete information, we may follow up so we can make a better match.

We may use general website data to understand how people find and use our site. That helps us improve pages, fix errors, and make our content easier to understand for homeowners from different language backgrounds. We do not sell your personal information in the ordinary sense of handing over your details for unrelated marketing. We use information to run the service you asked for.

Sharing with contractors

To do the job you asked us to do, we may share your contact and project information with one or more general contractors in our network. We try to match homeowners with contractors who serve the project area and type of work requested. The information we share may include your name, phone number, email, property location, and a description of your project.

Once your information is shared with a contractor, that contractor may contact you directly. Their own privacy practices will apply to the information they collect from you after that point. We are not responsible for a contractor's independent privacy, marketing, contract, permit, or jobsite practices. That is one reason it is important to choose carefully and verify that the contractor is licensed, bonded, and insured before moving forward.

We may also share information with service providers who help us operate our website, communications, and internal systems, but only as needed for those services. In some situations, we may disclose information if required by law, to respond to legal process, to protect our rights, or to address fraud, abuse, or security issues.

Your choices

You can choose what information you provide, but some details are necessary if you want us to try to match you with a contractor. If you do not want to share your contact information or project location, we may not be able to help with a match. You can also ask us to stop contacting you at any time.

If you no longer want calls, texts, or emails from us, use the unsubscribe option in an email, reply STOP to a text if that option is offered, or contact us directly and ask to be removed. Please note that if your information has already been shared with contractors, you may also need to contact those contractors separately to stop their communications.

You may ask us to update or correct the information you submitted if it is wrong. You may also ask about deletion of your information. We will review requests and respond as required by applicable law and our operational needs, such as keeping basic records for fraud prevention, legal compliance, or internal business purposes.

• You can choose not to submit a form
• You can ask us to update incorrect contact or project details
• You can ask us to stop contacting you
• You can ask about deletion, subject to legal and operational limits

Cookies, analytics, and website tools

Like many websites, we may use cookies and similar technologies to keep forms working, understand site traffic, and improve the user experience. Some tools remember basic settings or help us see which pages are helpful. These tools usually collect technical and usage data, not things like immigration status or government ID numbers.

You can often control cookies through your browser settings. If you block some cookies, parts of the website may not function as expected, including forms or scheduling tools. Browser and device controls vary, so check your settings for the choices available to you.

Data security and retention

We use reasonable steps to protect the information we collect, but no website, email system, text message, or online platform can promise complete security. For that reason, please do not send sensitive financial or identity documents through our forms. If you think you accidentally sent highly sensitive information, contact us promptly so we can review next steps.

We keep information for as long as reasonably needed to operate the service, maintain records, improve our business, resolve disputes, prevent fraud, and meet legal obligations. Retention periods can vary depending on the type of information and the reason it was collected.

Children's privacy

Our service is intended for homeowners and adults seeking contractor matches for residential projects in the United States. We do not knowingly collect personal information from children under 13 through our forms. If you believe a child has submitted personal information to us, contact us and we will review the report.

Contact

If you have questions about this privacy policy, want to update your information, or want to ask us to stop contacting you, please contact Mainstay Builders through the contact method listed on our website. When you reach out, include enough detail for us to identify your request, such as the phone number or email address you used, but do not send Social Security numbers, immigration records, or other sensitive documents.

We may update this policy from time to time to reflect changes in our service, website tools, legal requirements, or business practices. When we make updates, we will post the revised version on this page. Your continued use of the site after changes are posted means the updated policy will apply going forward.